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Ordering
How far in advance do I need to order?
We ask for at least 72 hours' notice on every order. Each cheesecake is made-to-order, never mass-produced, so we want the time to bake, cool, and finish it just for you.
Is there a minimum order?
Yes — a single 6-inch or 9-inch cheesecake, or one dozen cheesecake bites in a single flavor.
Can I mix flavors within one box of bites?
Each dozen (or 20-count) box comes in a single flavor, so every bite stays true to that flavor start to finish. Craving more than one? Order a couple of dozens and build your own lineup.
Can I request a rush order?
Sometimes. Rush requests are considered case-by-case for an additional $10–$15, depending on what the kitchen can take on that week.
Pickup & Delivery
When can I pick up my order?
Pickup is between 9 AM and 4 PM, unless we've arranged another time together.
What if I'm running late to pick up?
Just give us a heads-up as soon as you can. If it hasn't been discussed ahead of time, a late fee may apply.
Do you deliver?
Yes, within select areas, for an additional fee based on distance and order size. Let us know your location when you place your request and we'll confirm the details.
Dietary Needs & Allergens
Do you offer gluten-free options?
Yes, for a $5 add-on. We make it as gluten-free as possible, but our kitchen is not a certified gluten-free or celiac-safe facility, so please keep that in mind if you're managing a severe allergy.
Do you offer dairy-free cheesecakes?
Not currently. We haven't found dairy-free ingredients that meet our standards yet, but it's on our radar.
What about other allergens?
All of our desserts are made in a kitchen that may contain common allergens like nuts, eggs, and dairy, so cross-contamination is possible. Let us know your concerns when you order and we'll take extra care.
Large & Custom Orders
What counts as a large order?
Anything over 3 cheesecakes or 60+ cheesecake bites. Large orders go through a quick approval process and require a deposit to secure your date.
Can I request a custom or secret-menu flavor?
We love a good flavor request. Past-menu and custom flavors are considered based on ingredient availability and timing, and an additional fee may apply.
Changes, Cancellations & Refunds
Can I change my order after I've placed it?
Small changes are usually possible if you reach out at least 7 days before your pickup or event date. Closer than that, our flexibility gets more limited since we're already deep in prep.
What is your refund policy?
Once your order is confirmed and paid for, it's locked into our baking schedule, so we're unable to offer refunds. It's not always the answer people want to hear, but it protects the time, ingredients, and care already set aside just for you.
Events
Do you do events?
Yes — Bubbles and Bites is our signature tasting experience: an intimate evening of sipping bubbles and sampling Lovebug flavors. We also offer private tastings, drop-off dessert tables, and styled dessert displays for showers, client appreciation, girls' nights, and more.
How do I book Lovebug for my event?
Fill out our event inquiry with your date, guest count, and vision, and we'll help you find the right fit.
Shipping
Do you ship cheesecakes?
Not yet. Right now we focus on pickup and in-state delivery within approved areas — shipping isn't off the table for the future, just not available today.
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